MIS executive 2 views

Behavioural – Analytical Skills , Behavioural – Demonstrated Customer service skills , Behavioural – Decision making , Behavioural – Logical reasoning and problem solving abilities , Behavioural – Expert knowledge of service procedures , Behavioural – Problem Solving , Behavioural – Ability to drive results against SLA performance indicators , Behavioural – Knowledge of Client and end user requirementcators , Behavioural – Understanding the concept of Call transaction monitoring , Behavioural – influence and reach resolution with direct reports , Domain – Basic knowledge of forecasting ,scheduling techniques , Domain – Implementing performance metrics in delivery , Domain – Knowledge of Products and Processes , IT Skills – Basic Computer Applications , IT Skills – Aptitude for understanding technology , IT Skills – Basic understanding/ability to trouble shoot/implement issue